Privacy Policy | Olympia Casino

Information we may collect

When you use Olympia Casino, we may collect information that identifies you, relates to your account, or helps us understand how the website and services are used. The information collected depends on the services you use, the choices you make and any legal or security checks that apply to your activity.

Account and contact details

This may include your name, date of birth, residential details, contact details, account login information, communication preferences and information you provide when registering or updating an account. We may also keep records of your requests, messages and conversations with customer support so that we can respond consistently and maintain an accurate service history.

Identity and verification information

To confirm identity, age, eligibility or account ownership, we may request verification documents and related information. This can include documents or details used for customer verification, fraud prevention, security reviews and responsible operation of the account. Verification information is handled with care and may be reviewed using suitable internal processes or specialist service providers.

Payment and transaction records

We may collect information about deposits, withdrawals, wagers, account balances, payment methods, transaction history and related account activity. Payment providers may process payment information under their own privacy terms. We use transaction records to provide the requested services, investigate unusual activity, resolve disputes, support account queries and meet applicable record-keeping requirements.

Device, usage and cookie data

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate access times and information about how you interact with the website. We may also collect information through cookies and similar technologies. This data can help us keep the website working, remember preferences, improve performance, understand usage and protect the service.

How we use personal information

Olympia Casino may use personal information for the following purposes, depending on the circumstances and the information involved:

To create, maintain and administer your account.
To provide casino services, process account activity and respond to service requests.
To confirm your identity, age and account details where verification is required.
To conduct security, anti-fraud, anti-money laundering and other risk checks.
To process payments and maintain accurate transaction and account records.
To communicate with you about your account, transactions, service updates, security matters and support requests.
To send marketing communications where permitted and where you have provided the necessary permission or otherwise have a lawful basis to receive them.
To monitor, troubleshoot and improve the website, systems and player experience.
To detect, prevent and investigate misuse, unauthorised access, suspicious behaviour and attempts to compromise the service.
To meet legal, regulatory, tax, audit, dispute-resolution and other compliance obligations.
To establish, exercise or defend legal rights and to manage complaints or claims.

We do not use personal information for purposes that are incompatible with the reason it was collected without a suitable legal basis or, where required, your consent. Where information is no longer needed for a legitimate purpose, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Marketing communications

If you receive promotional communications, you can choose to stop receiving them by using the unsubscribe option included in the message or by contacting us. Stopping marketing messages will not necessarily stop important account, security, payment or service communications. Your marketing preferences may take a short period to apply across all systems.

Cookies, sharing and information security

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Olympia Casino may use essential cookies to support login, security, navigation and core functions. Other cookies may help remember preferences, measure website performance, understand traffic or improve content and services. Some technologies may be provided by service partners working on website operations, analytics, security or communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. Blocking essential cookies may affect login, security features or the availability of some website functions. Cookie settings are controlled on your device and may need to be updated separately on different browsers or devices.

When information may be shared

Personal information may be shared where reasonably necessary to operate the website and services. This may include sharing with payment providers, identity and verification services, technology providers, customer support providers, security and fraud-prevention services, professional advisers, auditors and other suppliers that assist with business operations. These parties should use information only for relevant services and in accordance with suitable confidentiality and security arrangements.

Information may also be disclosed where required or permitted by law, to respond to a valid legal process, to protect the rights and safety of players or others, to investigate suspected misconduct, or as part of a business change or transfer. We do not share information simply because it is available; sharing is considered in relation to the purpose, the service involved and applicable obligations.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. Security measures may include access controls, monitoring, authentication, secure system design and staff or provider procedures. No online system can be guaranteed to be completely secure, so you should keep account credentials confidential and contact support promptly if you believe your account or information may have been compromised.

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where there is no continuing reason to retain it, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@olympiacasino.best. Please describe your request clearly and provide enough information for us to identify your account and understand what you are asking for. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

Access: ask for information about the personal information we hold about you and, where available, a copy or explanation of how it is used.
Correction: tell us which information is inaccurate, incomplete or out of date and request that it be corrected.
Deletion: ask for personal information to be deleted where there is no valid reason for it to remain. Deletion may not be possible for every record or immediately in every case.
Marketing consent: withdraw consent to marketing or change your marketing preferences. This does not affect essential service or account communications.

Retention and account closure

Closing an account does not necessarily mean that all personal information is deleted straight away. Some account, identity, payment, transaction, security, support and compliance records must be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud and protecting the service. Once a retention requirement or legitimate purpose ends, information may be securely deleted, anonymised or de-identified in accordance with applicable procedures.

Questions and complaints

If you have a question, concern or complaint about the handling of your personal information, please contact support@olympiacasino.best. We will review the issue and aim to respond through appropriate support channels. Providing relevant details, dates, account information and the nature of your concern can help us investigate more efficiently. This Privacy Policy may be updated when our services, processes or privacy obligations change. The current version published on the website will apply from its stated or effective date.